Warranty Policy

At Clear Vista concepts LLC, we stand behind the quality and durability of our polycarbonate transparent domes. We are committed to ensuring your satisfaction with every purchase. This warranty policy outlines the terms and conditions of our product warranty.

Coverage

Warranty period:

  • 5 years from the EXW date for the Polycarbonate Sheet and Aluminum alloy parts.
  • 1 year from the EXW date for the electronic accessories and all other parts.

The warranty applies without misuse or damage by human courses, such as:

  • Failure of function without external factors.
  • Light flickering.
  • Over 35% depreciation of light output compared with initial lumens.
Exclusions - This warranty does not cover the followings:
  • Problems caused by improper operation and installation of the buyer, including damages to the light source and driver caused by unstable current flow.
  • Damage resulting while doing repair work.
  • Force Majeure and other acts of God.
  • Operating temperature exceeds the range of -25℃ to 45 ℃.
Customer's liability: Customers must provide clear pictures of video to verify the defectiveness.
Note: The main body of the PC / Tempered Glass Domes is large in size, and the round-trip freight is extremely high, so when it involves damage to the main body of the PC Domes. We require replacement parts to be shipped together with the customer's next order.